Small shops
Spend less time repeating prices, opening hours, product details and common answers.
Solution overview
How does a reply assistant help your business serve customers?
The system receives messages, finds answers in your business knowledge and assists customers in the agreed style. Staff still monitor conversations, take over when needed and handle important steps such as closing orders or confirming payments.
Multilingual conversations
Automatic language detection
Tiếng Việt
Xin chào
Chào bạn! Tôi có thể giúp gì cho bạn?
Who it helps
For teams that answer customers every day.
Small businesses
Support customers faster on Zalo and WhatsApp, including outside office hours.
Customer-service teams
Let staff focus on detailed advice, closing orders and unusual cases.
How it works
A simple process where people stay in control.
01
Customer sends a message
A question arrives through Zalo or WhatsApp.
02
Find the right information
The assistant checks the business knowledge provided for the solution.
03
Send a helpful reply
The answer follows the tone and style selected by the business.
04
Staff take over
A person steps in to close an order, confirm payment or handle a special case.
Features in action
See how the system handles common situations.
The previews below run automatically, showing how replies work and when staff take over.
Multilingual conversations
Automatic language detection
Tiếng Việt
Xin chào
Chào bạn! Tôi có thể giúp gì cho bạn?
01
Automatic language matching
Detect the customer's language and reply in the same language.
Our AI model nearly removes the language barrier. Customers can write in any language, even mix languages in one conversation, and the system can still understand and respond appropriately.
Conversation control
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02
Spam message control
After three meaningless messages, automatic replies stop and the chat is handed to staff.
Spam can be more than an annoyance. It can also be used to overload a system. Abnormal-message detection helps reduce abuse and protect business resources.
Controlled conversation
Hello, I want to ask about Business B.
Sorry, I can only help with products from Business A. Do you have any feedback about our products?
✓ This message is reported so the manager can follow up.
03
No unsupported competitor claims
Replies stay within the business information provided.
Every answer is based on business-provided data. Questions outside that scope or about another company follow configured rules or are passed to staff when necessary.
New notification
A customer just sent a message
Name: Pham Quang Tho
ID: 6e38199039dbd08589ca
Message: Hello
Works across connected channels rather than being tied to Zalo or WhatsApp.
04
Notify staff immediately
When a customer writes, staff receive a compact summary for follow-up.
The system can recognize purchase intent, quote requests, complaints or requests for a person, then notify staff so they can step in at the right time.
Looking up information
Can you tell me about Product A?
05
Product information lookup
Find price, origin and related data before composing a reply.
Prices, specifications, warranty policies, instructions and other supplied business information can be found and returned quickly, reducing customer wait time.
06
Staff stay in control
Control the whole system or disable replies for one customer when personal care is needed.
When staff need to personally advise an important customer, one action pauses the assistant. It can resume afterward without disrupting the conversation history.
Without automatic replies
Hello?
Is anyone there? I need some help.
Is nobody available?
No response...
With a 24/7 reply assistant
Hello?
Hello! I'm here. What can I help you with?
✓ Replied immediately
07
Immediate replies
The assistant is ready to reply 24/7, including outside business hours.
Customers previously had to wait after messages such as “Hello?”, “Is anyone there?” or “I need help.” Now the assistant responds from the first message, helping customers feel attended to and reducing drop-off caused by waiting.
What can the assistant learn?
You provide the information; we organize it, set up the reply style and test it with real situations.
- Products and prices
- Opening hours and address
- Sales policies
- Images and videos
- Common questions
- Preferred tone of voice
People remain essential
The assistant handles repetitive questions so staff have more time for important work. Closing orders, confirming payments, complaints and final decisions remain with people.
Faster support without losing control.
Answering the same questions every day?
Tell us which channels you use, how many customers you serve each day and which questions keep coming back.
Request a consultation