No data sharing
Customer messages and conversation data are not sold, shared or used outside the agreed scope of the solution.
Data privacy
Customer messages stay protected and under human control.
We commit not to share data, not to harm conversation content and to maintain direct human control throughout operation.
Message content is protected
We commit not to alter, damage or intentionally harm customer messages or conversation history.
Controlled access
Access is limited to necessary operation and support work rather than being broadly available.
People retain full control
Operators can monitor, stop automatic replies, take over conversations or disconnect the system when unusual activity is found.
Infrastructure we manage
Physical servers located at our own premises.
The system runs on physical servers located at our premises rather than rented virtual servers or VPS services. This allows the team to access the equipment directly, inspect it and respond when needed.
Note: No system can eliminate every risk. Our commitment is to limit access, monitor actively and respond quickly when unusual activity is detected.
On-premises server
Directly managed by people
Located on our premises
Physical server hardware
Direct intervention when needed
Limited access
What can people control?
Monitor operating status
Stop automatic replies
Take over conversations
Review data and history
Disconnect during unusual activity
Adjust knowledge and rules